Opening Hours

  • Check-in time: 3pm.
  • Check-out time: 1pm.
  • Holydays or festivities weekend rates are applied.

Guarantee Policy

  • A credit card with enough balance is required to guarantee your reservation.
  • You may reserve by means of a bank deposit, after requesting authorization by calling the following phone number: 01 7 39 39 5 49 99 (in Mexico).

Payment Methods

  • We accept Visa or MasterCard credit cards, debit cards, and cash.

Cancellation Policies

  • In order to avoid charges, please cancel your reservation at least 2 days before your arrival date.
  • If you cancel less than two days before your reservation starts, the amount for the first night of your stay will be charged to your card.
  • All cancellations must be submitted in writing.

Non-Arrival Policy

  • If you don’t cancel your reservation, Xacallan will charge the whole amount of the reservation to the credit card you left as guarantee.